Give the Gift of Wellness at Fivelements
Share the gift of healing, wellness and inspiration at Fivelements Hong Kong.
* All gifts certificates or gifts cards are issued in US dollars and are subject to 21% tax and service charge.
What can the Fivelements Gift Certificate be used for?
Fivelements Gift Certificates be used for:
1. Monetary Value
Which can be used as part or full payment of a stay or day experience as described on www.fivelements.org.
2. Unique Experience Gift Certificates
Wellness retreats, resort accommodations, Special Stays and Exclusive Day Experiences programmes, Master Series, Special Monthly events, treatments or rituals from our a la carte wellness menus and Chef’s Tasting Menus (3, 5 or 7-Courses) from our Sakti Dining Room™.
What is Gift Certificates' validity?
All Gift Certificates are valid for 12 months from date of issue.
Where can I purchase a Fivelements Gift Certificate?
Fivelements Gift Certificates can be purchased online at www.fivelements.org or at our main reception.
Can Fivelements Gift Certificates be ordered by telephone?
At this time, Fivelements Gift Certificates can only be ordered online at www.fivelements.org or by visiting Fivelements.
What are the payment options for purchasing the Gift Certificates?
You can make your payments in a variety of ways:
1. Bank Transfer: Please send the remittance of your payment via fax or email once the bank transfer has been processed.
Bank Detail as follows:
Account Name: PT. Fivelements
Account Number: 0176738548
Swift code: BNINIDJARNN
Bank Name: BNI Bank Negara Indonesia (PT Persero), BNI Renon branch
Bank Address: Jalan Raya Puputan 27, Renon, Denpasar, Bali, Indonesia 82265
2. Credit Card (Visa & Master Card), we will send you an invoice with secure payment link, please kindly inform us your billing address in order to create an invoice.
For Amex credit card, we will send a credit card payment authorization form to be filled in and we require it to be sent back along with credit card (both the front and back side) and a copy of your passport through email.
How long does it take for a Fivelements Gift Certificate to be delivered?
A Fivelements Gift Certificate will be issued and sent you via email within 3 days from the time we confirm payment.
Does the holder of a Fivelements Gift Certificate have to be a hotel guest to use the card?
The recipient can use his or her Gift Certificate to pay for meals at Sakti Dining Room™ and services purchased at Fivelements, even if he or she is not currently a staying guest.
Does the full value of the Fivelements Gift Certificate have to be redeemed at once?
Yes, Fivelements Gift Certificates are normally redeemed in full with the exception of some high value-based certificates. Please check with our Front Office Reception for further inquiries.
Can Fivelements Gift Certificates be redeemed for cash?
Gift Cards cannot be redeemed for cash.
Can the Gift Certificates be transferable to somebody else?
No, Gift Certificates are non-transferrable. Only the person named on the Gift Certificate can redeem the experience.
By purchasing a Fivelements Gift Certificate, you are entering into a contract for the sale of a gift card, are agreeing to be bound by the following Conditions of Use, and representing that you are over the age of consent and have capacity to enter into the contract. Fivelements reserves the rights to update the Conditions of Use from time to time.
The Fivelements Gift Certificate is redeemable against direct resort charges at Fivelements at the time of redemption and may also be used as an advance deposit for future services.
The Fivelements Gift Certificate may be purchased online in U.S. dollars.
Fivelements Gift Certificates are not refundable and may not be exchanged for cash. Guest charges in excess of the Fivelements Gift Certificate balance may be settled with cash or major credit card.
Fivelements is not responsible for Fivelements Gift Certificates which are lost, stolen or destroyed.